Conflict Management Course Level 3
Code
:  City & Guilds 2886
Part/Full Time
:  Full_Time
Duration
:  2 days
Level
:  Level 3
Local fees(£)
:  275
Certification time
: 3 Week

Introduction

This course is for anyone wishing to teach or train adults in conflict management,the aim of the 2886 City and Guilds Course is to develop a trainer’s specialist knowledge, skills, and behaviours necessary to deliver a scenario based conflict management programme. The course is part of the National Qualifications Framework and is set at Level 3.


Course Structure

 Unit 1 – Managing conflict in the workplace when dealing with customers, service users or the public

 Outcomes 1 – 5

Know how communication can be used to solve problems and reduce the likelihood of conflict

Know the factors that influence human responses in conflict situations

Know how to assess and reduce risks in conflict situations

Know how to communicate effectively and de-escalate conflict in emotive situations

Know good practice to follow after conflict situations

Unit 2 – Delivering scenario-based Conflict Management training

 Outcomes 1 – 4

Understand the principles of scenario-based conflict management training

Be able to plan and design scenario-based conflict management training

Be able to deliver scenario-based conflict management training

Know how to evaluate own performance

Pre-requisites to join

Candidates are required to possess a minimum trainer qualification at level 3 on the national qualification framework. For example: City and Guilds 7303 (level 3) “Preparing to Teach in the Lifelong Learning Sector”.

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